Refund Policy

We offer a 30-day return policy, starting from the day you receive your item.

Return Conditions
Your item must be in its original condition: unworn, unused, with all tags attached, and in the original packaging. Please include your receipt or proof of purchase.

How to Start a Return
To initiate a return, please email us at: service@acevie.com
Note: Returns must be sent to our designated address, which we will provide after your return request is approved. Returns shipped to us without prior authorization will not be accepted.
For any questions regarding returns, you can always reach us at: service@acevie.com

Non-Returnable Items
Certain items cannot be returned, including custom or personalized products, underwear, and items purchased using rush order services. Sale items and gift cards are also final sale and cannot be returned. Please contact us if you have questions about a specific item.

Exchanges
For the quickest exchange, we recommend returning the original item first. Once your return is approved, you can place a new order for the item you want.

Refunds
We will notify you once we receive and inspect your return. If your refund is approved, it will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and reflect the refund.
If you haven't received your refund after 15 business days from our approval notice, please contact us at service@acevie.com.